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Sergii Khlivnenko has spent 10 years building and managing product and engineering teams in iGaming — across studios, platform providers, and high-growth operators. He has held PO, EM, Agile Coach, and PM roles, often simultaneously. In 2023, he founded Consysteam (Bratislava, Slovakia) to bring custom AI and operational systems to iGaming providers who have outgrown generic solutions. He also built Slotif.ai — a market intelligence platform that gives product teams risk signals at the concept stage, before launch.

address Bratislava, Slovakia · EU-wide
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RAG Knowledge Bot for iGaming Studio

RAG Knowledge Bot for iGaming Studio — iGaming case study
Portfolio Info
Clients

Slotif.ai

Date

2025

Category

AI STRATEGY

Location

Remote · EU

Game studios spend hours answering recurring internal questions: compliance rules, integration specs, release checklists, market requirements. Slotif.ai was built to solve this with a RAG-powered knowledge assistant trained on studio-specific documentation.

The system indexes internal wikis, Confluence spaces, and PDFs, and answers team questions in seconds with source citations. Early adopters reported 70% reduction in repetitive support queries and faster onboarding for new studio staff.

Challenge

Studio teams wasting hours per week on repetitive internal Q&A

  • Knowledge scattered across Confluence, Notion, PDFs, and Slack threads
  • New hire onboarding took 4–6 weeks due to undocumented tribal knowledge
  • No structured way to keep documentation current and discoverable
Solution & Result

Built a RAG pipeline connecting to Confluence, Notion, and uploaded PDFs. Fine-tuned retrieval for iGaming domain terminology. Added source citation to every answer for trust and auditability. Deployed as a Slack bot and web widget. Achieved 70% deflection of repetitive support queries within the first month.

RAG Knowledge Bot for iGaming Studio — process detail
RAG Knowledge Bot for iGaming Studio — outcome detail

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